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AI phone assistant for veterinary practices & clinics

Grüezi, I'm Bruno — your AI phone assistant, even when the whole team is in consultation.

Bruno answers your practice's calls: booking appointments, triaging emergencies to the on-call service, taking prescription requests and call-backs. During surgery, over lunch and on Sunday evening — in German, French, Italian and English.

Call the demo now · 044 505 55 58What Bruno can do
Understands Swiss GermanGerman, French, Italian, EnglishSwiss hosted
Live example · Sunday, 21:4100:58
BRUNO
Lindenhof Veterinary Practice, grüezi! How can I help you?
CALLER
Our dog has been vomiting since this morning — three times already.
BRUNO
Is he responsive and still drinking? Then I'll find you an appointment today.
Why it pays off

You're at the operating table. The phone rings anyway.

100%

Calls answered

Surgery, consultation, holidays: every call is answered – no busy signal, no queue, no "please call back tomorrow".

24/7

Availability

The dog vomits on Sunday evening, the cat won't eat at Christmas. Bruno picks up – and triages correctly right away.

0

Missed appointments

Whoever doesn't answer loses the patient to the next practice. Bruno records every request – including the call-back number.

Reception of the demo veterinary practice (AI-generated illustrative image)
Try it yourself · Live

The demo practice: Lindenhof Veterinary Practice, Musterwil

So that you can test Bruno realistically, in this demo he works for the fictional Lindenhof Veterinary Practice: with consultation hours, an on-call service, guide prices and three treatment calendars. Ask Bruno anything you would ask your own practice.

3 calendarsSmall animals · Consultation · Surgery
24/7Emergency triage
LiveAppointments bookable
10+Types of request
☎ 044 505 55 58 — try it now
One assistant, the whole practice

From vaccination to emergency — everything covered.

Veterinarian examining a dog in the treatment room (AI-generated illustrative image)
01

Appointments, prescriptions & information

Bruno books, records and answers the everyday questions.

  • Book, move and cancel appointments – directly in the practice calendar
  • Remind about and schedule vaccination and check-up appointments
  • Take prescription and food orders – ready for pick-up when the team has time
  • Guide prices: roughly what a vaccination, neutering or dental cleaning costs
  • Consultation hours, directions, parking – even on public holidays

More about appointments and information

Veterinarian with a cat in the evening (AI-generated illustrative image)
02

Emergencies, on-call service & call-backs

Every call becomes a cleanly recorded message.

  • Emergency triage: breathing difficulties, poisoning, heavy bleeding straight to the on-call service
  • First aid on the phone: "keep the animal calm, bring the packaging"
  • Prioritise urgent cases for the same day
  • Call-back requests structured and routed to the right veterinarian
  • Every conversation as an e-mail summary to reception

More about emergency triage

How your practice gets Bruno

Live in about two weeks — without an IT project.

01

Consultation & concept

We analyse your workflows: consultation hours, on-call organisation, team, typical calls. Free of charge and without obligation – ideally directly with the practice management.

02

Set-up by itconsulting24 AG

We build your Bruno – with your consultation hours, calendars and emergency rules. Supported by itconsulting24 AG in Zurich, website hosted in Switzerland.

03

Testing & go-live

Joint test calls with the team, fine-tuning, then activation on your practice number and the website chat. After that we keep optimising with you.

In depth

More about Bruno – topic by topic.

01

How Bruno recognises emergencies and passes them on

Breathing difficulties, poisoning, heavy bleeding: Bruno asks targeted questions and, in case of real danger, immediately gives out your on-call service.

Learn more02

What Bruno takes over in everyday practice life

Booking appointments, recording prescriptions, answering consultation hours and guide prices – the everyday calls that cost your team the most time.

Learn more03

Three steps to Bruno

Consultation, set-up, test calls, go-live. No IT project, no new software for the team.

Learn more04

Bruno speaks your clients' language

German, French, Italian, English – Bruno automatically answers in the caller's language and understands Swiss German.

Learn more05

Transparent towards callers, safe for your practice

Bruno introduces himself as a digital assistant, records only what is necessary, and your practice keeps control.

Learn more06

A simple pricing model: set-up plus monthly subscription

One-off set-up, then a fixed monthly subscription with included call minutes. No hidden costs.

Learn more
Frequently asked questions

What practices ask us.

Can Bruno really tell emergencies from ordinary calls?

Yes, that is his most important job. Bruno asks targeted questions: Is the animal breathing normally? Is it bleeding heavily? Has it eaten something poisonous? In case of real danger he immediately gives out your on-call number or the nearest animal clinic – for everything else he books a regular appointment. We define the triage rules together with you.

More about emergency triage

Does Bruno make diagnoses or give medical advice?

No. Bruno records symptoms in a structured way, at most names guide prices ("depending on the treatment") and arranges the appropriate appointment. Diagnosis and treatment stay with your team.

What happens in an emergency outside consultation hours?

Bruno responds in two stages: for life-threatening symptoms he gives out your on-call number or partner clinic around the clock – and can give the decisive hint beforehand: keep the animal calm, don't feed it, bring the packaging of the toxic substance.

Do pet owners notice that Bruno is an AI?

In every conversation Bruno transparently introduces himself as the practice's digital assistant – and sounds natural and empathetic while doing so. Call the demo number and judge for yourself.

Which languages does Bruno speak?

German, French, Italian and English – Bruno automatically answers in the caller's language. He understands Swiss German and replies in standard German.

More about languages

Are the conversation and patient data secure?

Yes. Website and mailbox are hosted in Switzerland, Bruno records only what is needed for an appointment, a call-back or an emergency, and your practice keeps full control over calendars and the knowledge base.

More about data and trust

What does it cost?

Set-up by itconsulting24 AG plus a fixed monthly subscription with included call minutes – transparent and without hidden costs. Bruno costs less per month than a single veterinary assistant hour per day. As a pilot practice in your region you benefit from preferential conditions.

About the pricing model

Next step

Listen for yourself — then let's talk.

Call the demo or arrange a free consultation directly. We'll show you how Bruno sounds for your practice — empathetic, reliable and around the clock.

Call the demo: 044 505 55 58Arrange a consultation
Contact

Arrange a consultation.

Write to us or call us – we get back to you within one working day and show you Bruno using your own practice as an example. Free of charge and without obligation.

Send an enquiry

An e-mail address and a few sentences are enough. We get back to you within one working day.

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    044 505 55 58Demo number · Bruno answers, around the clockinfo@pfotenruf24.chE-mail to the itconsulting24 AG team+41 44 382 88 88itconsulting24 AG office · personal advice