Which requests Bruno handles on the phone
A request type is a kind of enquiry that Bruno recognises, records with the right questions and completes with a clear outcome. These types are set up in the demo today.
Appointments
- Book an appointment – Bruno suggests free slots in the right calendar
- Move or cancel an appointment
- Vaccination or check-up appointment – Bruno reminds and schedules
Orders and information
- Prescription request – animal, medication, quantity; ready for pick-up after approval by the team
- Food order – product and quantity, pick-up or delivery
- Guide price – approximate range for frequent services
- Opening hours, directions, parking, public holidays
Emergencies and call-backs
- Emergency – targeted questions, then on-call number or partner clinic
- First-aid advice for the way to the practice
- Call-back request – name, animal, concern, call-back number, to the right person
- Urgent case – prioritised for the same day
How a request is completed
Every request ends with an outcome: a booked appointment, a recorded order, information given or a referral. Your reception receives a summary. Which request types are active for your practice is defined together during onboarding.
Listen for yourself — then let's talk.
Call the demo or arrange a free consultation directly. We'll show you how Bruno sounds for your practice — empathetic, reliable and around the clock.